FAQ

HOW DO I PLACE AN ORDER?

You may place an order over the phone by Whatsapp DM message at: +919502208319 OR DM on Instagram only for customized orders. You may also order on our website. Follow these steps to place an order with us online.

Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page. Click on "Cart" at the top right corner of our website to review your cart, add order notes, or select "gift receipt. If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

AMI REQUIRED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

While you are not required to create a SWEETPOCKETS account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you'll be able to save your account information with us, expediting the process for your next login and order.

HOW LONG WOULD IT TAKE TO RECEIVE THE ORDER ONCE PLACED?

Each of the products sold on Sweetpockets have a different dispatch-time. Dispatch time refers to the number of days within which an item will be dispatched from the Warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you. Please refer to the individual products for detailed information.

• Orders are not shipped on weekends or holidays. You will receive an email with tracking details once your order has been dispatched. Shipping duration depends on location.
• While we use reputable couriers and work around the clock to ensure your order reaches on time, SweetPockets cannot be held responsible for shipping delays due to natural disasters, strikes, bank holidays, or situations beyond our control.
• Expect 2 to 3 days for the parcel to reach after dispatch from our warehouse for local shipping.
• Expect 4 to 6 days for the parcel to reach after dispatch from our warehouse for international shipping.

CAN I RUSH MY ORDER?

We can try and commit to early dispatch from our office once details of your preferred design is shared. We suggest you to wats app at +919502208319 and share your preferred design for urgent dispatch before booking. We will let you know and then accordingly book.