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#Frequently asked questions
Find answers to commonly asked questions about our products, shipping, sizing, and more. Can't find what you need? WhatsApp us at +91 87122 08319.
How do I place an order?
You can place an order directly on our website, or reach us on WhatsApp at +91 87122 08319 for customised orders. You can also DM us on Instagram for customisation enquiries.
To place an order online: click "Add to Cart" on the product page, then click the cart icon at the top right to review your items, add any order notes, or mark your order as a gift. Once everything looks good, click "Checkout" and follow the steps to complete your purchase. You’ll know your order is confirmed when you see the Order Confirmation page with your unique order number.
To place an order online: click "Add to Cart" on the product page, then click the cart icon at the top right to review your items, add any order notes, or mark your order as a gift. Once everything looks good, click "Checkout" and follow the steps to complete your purchase. You’ll know your order is confirmed when you see the Order Confirmation page with your unique order number.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating a Sweet Pockets account is recommended — it lets you view past orders, track current shipments, and save your details for a faster checkout next time.
How long will it take to receive my order?
Each product on our website has its own dispatch time, which is the number of days it takes us to prepare and ship your order from our warehouse. This is separate from the delivery time taken by the courier to reach you.
A few things to keep in mind:
• Orders are not dispatched on weekends or public holidays
• You’ll receive an email with tracking details once your order has been dispatched
• Domestic orders typically arrive within 2–3 days of dispatch
• International orders typically arrive within 4–6 days of dispatch
While we work with trusted couriers and do our best to ensure timely delivery, Sweet Pockets cannot be held responsible for delays caused by natural disasters, strikes, bank holidays, or other circumstances beyond our control.
A few things to keep in mind:
• Orders are not dispatched on weekends or public holidays
• You’ll receive an email with tracking details once your order has been dispatched
• Domestic orders typically arrive within 2–3 days of dispatch
• International orders typically arrive within 4–6 days of dispatch
While we work with trusted couriers and do our best to ensure timely delivery, Sweet Pockets cannot be held responsible for delays caused by natural disasters, strikes, bank holidays, or other circumstances beyond our control.
Can I rush my order?
We’ll always do our best to help. If you need an urgent order, please WhatsApp us at +91 87122 08319 with your preferred design before placing the order. We’ll confirm whether early dispatch is possible, and you can book once we’ve given you the go-ahead.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹49,999 within India. For orders below this amount, a flat shipping fee applies based on your location and is shown at checkout.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email and WhatsApp. You can also visit our Track Order page to check status using your order number, or view your order history from your account dashboard.
I haven’t received a dispatch email or order confirmation?
An automated email is sent when your order is placed and again when it is dispatched. Please check your spam/junk folder. To ensure our emails reach you, add Info.sweetpocketsofficial@gmail.com to your safe senders list. You can also WhatsApp us at +91 87122 08319 for order status.
Can I cancel my order?
Since most Sweet Pockets outfits are handcrafted to order using specially selected fabrics, production begins shortly after your order is confirmed. Due to the nature of our handcrafted process, cancellations are generally not possible once the design phase has started. If you have an urgent concern, please WhatsApp us at +91 87122 08319 with your order number as early as possible and we’ll do our best to help. For ready-to-ship items that haven’t been dispatched yet, cancellation may be possible on a case-by-case basis.
Do you ship internationally?
Yes! We ship worldwide. International orders typically arrive within 4–6 days of dispatch. Shipping charges and customs duties vary by destination and are calculated at checkout. NRI families love our festive collections!
What sizes do you offer?
We offer sizes from 0-3 months up to 11-12 years. Each product page has a detailed size chart. If you need help choosing the right size, WhatsApp us at +91 87122 08319 with your child’s age, height, and weight and we’ll recommend the perfect fit.
Are your products handcrafted?
Yes! Every Sweet Pockets outfit is handcrafted by skilled artisans in Hyderabad using premium fabrics — Kanchivaram silk, Banaras silk, Ikat, Chanderi, and digital printed soft silk. We’ve been crafting kids’ ethnic wear since 2017.
Do you offer customisation?
Yes! We can customise outfits for special occasions — colour changes, size adjustments, sibling matching sets, and more. WhatsApp us at +91 87122 08319 or DM us on Instagram @sweetpocketsofficial with your requirements and we’ll share options and pricing.
How do I care for silk outfits?
We recommend dry cleaning for Kanchivaram and Banaras silk outfits. For digital printed silk, gentle hand wash in cold water is fine. Always store silk garments in muslin cloth to preserve their lustre. Detailed care instructions are included with every order.
What is your return policy?
As each Sweet Pockets outfit is handcrafted with carefully chosen fabrics and made to your specific requirements, we do not offer returns or exchanges on custom orders. We stand behind the quality of our craftsmanship — if you receive a damaged or defective item, please WhatsApp us at +91 87122 08319 with photos within 48 hours of delivery and we will resolve it promptly. We recommend checking our detailed size charts and reaching out to us before ordering if you're unsure about sizing.
Can I exchange for a different size?
Since our outfits are handcrafted to order, standard size exchanges are not available. However, if you receive an item with a manufacturing defect or incorrect sizing due to an error on our end, we will gladly remake or alter it for you at no extra cost. For the best fit, please WhatsApp us your child’s exact measurements before placing your order — our team will help you pick the perfect size.
What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and wallets via our secure payment gateway. International customers can pay via credit card. All transactions are 100% secure and encrypted.
How do I apply a discount code?
You can enter your discount or promo code at checkout in the "Discount code" field. The discount will be applied to your order total automatically. To stay updated on exclusive offers and festive deals, follow us on Instagram @sweetpocketsofficial, subscribe to our WhatsApp channel at +91 87122 08319, and keep an eye on our website for seasonal promotions.
Do you offer gift wrapping?
Gift wrapping is available on orders above ₹1,00,000 as it requires special premium packaging and dedicated delivery arrangements. If your order qualifies, simply mention "gift wrap" in the order notes at checkout or WhatsApp us at +91 87122 08319 after placing your order. We can also include a personalised gift note for the special occasion.
How can I contact you?
You can reach us via WhatsApp at +91 87122 08319, email at Info.sweetpocketsofficial@gmail.com, or through our Contact page. We typically respond within a few hours during business hours (10 AM – 7 PM IST, Monday to Saturday).
