Cancellation & Refund Policy

Since all Sweet Pockets outfits are handcrafted to order, we are unable to accept cancellations once an order is placed.

Why Can’t I Cancel?

Your outfit goes into production shortly after your order is confirmed. Our artisans begin sourcing fabric and crafting the piece exclusively for you.

When Is a Refund Possible?

Refunds are issued only in the following cases:

• You received a defective or damaged product
• You received an incorrect item
• An item is missing from your shipment

How to Request a Refund

1. Email us within 48 hours of receiving your order
2. Send to: Info.sweetpocketsofficial@gmail.com
3. Include:
   • Your order number
   • Unboxing video — a complete video of opening the package (mandatory)
   • Clear photos showing the defect, damage, or incorrect/missing item

Refund Timeline

• We review all claims within 2–3 business days
• Approved refunds are processed within 5–7 business days
• The amount is credited back to your original payment method

Please Note

• Slight colour variations due to screen settings or the handcrafted nature of the product are not considered defects.
• Custom-sized or personalised orders are non-refundable.